Your personal information may be collected by Locals Discount to create and operate your account and process transactions, to provide customer service and for the purposes set out in our privacy policy below. Your personal information may be disclosed to other third parties when required by law and where related to the delivery of services to you.

 

1. INTRODUCTION

1.1       Locals Discount collects information from customers and other parties with whom we deal for a variety of reasons including to enable Locals Discount to provide goods and services. Locals Discount collects both personal information as defined in the Privacy Act 1998 (Cth)(Privacy Act) and non-personal information and data.

 

Locals Discount takes seriously its obligations in respect of the personal information it collects.

 

2. USE OF PERSONAL INFORMATION

2.1       Nature of Information

The personal information which Local Discount collects depends on the nature of your interactions with us.  We may collect personal information about consumers, members of loyalty programs, suppliers, contractors, employment applicants, and other parties we deal with (customers).

 

The personal information may include:

name, gender, date of birth, contact details; payment details (such as credit/ debit card number and expiry date) provided when purchasing our products and services; personal bank account details; loyalty program membership number and details including buying history, date of joining, opinions and product preferences; information about your use of our goods and services and other goods and services you may be interested in; and employment applications.

 

 

2.2       How Locals Discount Collects Personal Information

Locals Discount may collect personal information when a customer uses our services or purchases our goods, registers to receive our communications, joins as a member of one of our loyalty programs, enters a competition or promotion managed by us (including where a third party organisation is the promoter), visits our websites, applies for employment, completes a survey or otherwise interacts with us.

 

There may be occasions when Locals Discount collects personal information about a customer from a third party.  These third parties may include agents and other people who sell goods or services to customers for us or who interact with customers on our behalf; third parties who run competitions and other promotions for us; recruitment agencies; and social media. 

 

2.4       Cookies

Locals Discount uses cookies, and may use pixel tags, web beacons, clear GIFs or other similar technologies, to collect personal information and anonymous units of data sent to a user’s browser by a website the user visits (Cookie Data).  Locals Discount uses Cookie Data to: understand its customers and their preferences; facilitate and improve a customer’s website browsing experience; better understand how its websites are used; and provide customised messages and advertising personalised to customer’s interests.

 

2.5       Data Collection and Use

Locals Discount may use Cookie Data, data from third parties, Google Analytics (including Google remarketing) and Facebook remarketing to deliver targeted advertisements or content to a customer about products and services based on the webpages visited and the way in which that customer accesses its websites.

 

With your permission, location data may be collected via Locals Discount apps, to personalise services and functionality for you.  If you are logged into an account you have with Locals Discount, the location data will be linked with your personal information.  You can change your location permissions for apps within the settings on your device.

 

Locals Discount may aggregate data collected via these sources with other information collected from customers.  To the extent that this data or information constitutes personal information, Locals Discount will only use the information in accordance with the Privacy Act.

 

 2.6       Data Disclosure

Locals Discount engages with third parties (Marketers) to enable delivery of targeted advertising and promotional content when customers visit the Locals Discount website or third-party websites.  Targeted content may advertise Locals Discount goods and services or the goods and services of a third party.  Marketers which Locals Discount discloses data to (such as Cookie Data) include companies providing advertising services or data analysis and also:

 

(a)        Google:

Locals Discount website uses Google Analytics, a web analytics service.  A data privacy statement regarding the use of Cookie Data by Google Analytics can be found at: https://policies.google.com/technologies/partner-sites.  Customers can prevent Google from detecting a cookie that is generated because of and related to their usage of a website (including their IP address) as well as processing of the data by downloading and installing this browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en; and

 

(c)        Facebook:

Facebook uses Cookie Data to match profiles within their platform to create targeted audiences to deliver relevant content. Any information collected by Facebook is subject to its privacy policy available at https://www.facebook.com/privacy/explanation.

 

3. USE AND DISCLOSURE OF PERSONAL INFORMATION

3.1       Use of Personal Information

Locals Discount may use personal information for the following purposes:

to provide and administer goods and services, such as verifying a customer’s identity contacting customers about orders and bookings and processing payments; to operate competitions, promotions and events managed by  Locals Discount (including where we provide this service on behalf of third party organisations); to distribute communications itself or with the assistance of third party service providers; to provide customer support, including assistance with ordering goods and services and responding to other enquiries or requests; to conduct marketing activities for Locals Discount’s goods and services, or goods and services of third parties, and to conduct market and other research to improve Locals Discount’s products, services and marketing activities; to create aggregate data through demographic profiling and statistical analysis of the database to provide to third parties and to allow for more efficient operation of Locals Discount’s businesses; to register shareholdings and to contact customers in relation to shareholdings; to conduct market research and analysis; to facilitate participation in loyalty and rewards programs;

to manage employment applications; to establish, exercise or defend any legal claims; fraud prevention; and

to maintain records and comply with Australian law.

 

3.2       Disclosure of Personal Information

Locals Discount will only disclose personal information in compliance with this Privacy Policy.  Locals Discount may disclose personal information to:

officers, employees or contractors of Locals Discount in order to discharge their duties; Locals Discount group companies, related bodies corporate and business partners; third parties where Locals Discount believes that access is necessary to achieve the purpose for which the personal information was collected; service providers (such as auditors, accountants and lawyers) and other professional services firms; law enforcement agencies, regulatory authorities and government bodies and other authorities to whom Locals Discount is required to disclose personal information under any law, regulation, order or direction, including in respect of a pandemic or state of emergency;

couriers, computer security companies and hosting services; payment system operators, banks and financial institutions.  

 

3.3       International transfers

Locals Discount may disclose personal information to overseas service providers.  Locals Discount will only do so in compliance with Australian privacy. Locals Discount will take reasonable steps to protect personal information regardless to which country it is transferred.

 

Locals Discount may also disclose personal information to Marketers, service providers, third parties who process data, operate customer experience surveys and send our marketing emails to subscribers.  

 

3.4       Storage and Security

Personal information may be stored in hard copy, electronic files or both. Hard copy personal information is wherever practical, kept under locked security.  Personal information stored on computer is wherever practical, password protected.  Locals Discount uses third party information system providers who may store or have access to personal information.  Where possible and practical, Locals Discount will endeavour to comply with recognised Australian and international standards relating to information security.  Locals Discount deletes and de-identifies personal information when the information is no longer needed by Locals Discount.

 

3.5       Updating Personal Information

Locals Discount monitors the quality and accuracy of personal information that it maintains and where practical, updates personal information on a regular basis.  Customers can update or correct their personal information at any time by contacting Locals Discount.

 

ACCESS TO PERSONAL INFORMATION

Customers wishing to request access to, or correct, personal information held by Locals Discount should contact the Privacy Officer using the contact details in the section below titled “Who to Contact”.

 

Locals Discount will provide access to the information held about the individual, including for the purpose of correcting or updating that information, unless there is an exception. Any request to provide access to this information will be dealt with within a reasonable time.

 

If Locals Discount refuses to provide a customer with access to their personal information, Locals Discount will provide written reasons and the customer’s options with respect to the refusal.

 

8. WHO TO CONTACT

Locals Discount is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.

 

If you have a concern about your privacy or a query on how your personal information is collected or used please contact Locals Discount.  We will respond to your query or complaint within a reasonable time. 

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